Your personal data is our top priority. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
A quick overview of the 6 key pillars of 9 Anima's Privacy Policy
Every transaction and data exchange is secured with 256-bit SSL encryption. No third party can read or steal your data.
Your personal data is stored on secure servers. Payment card or mobile banking details are never stored in full on our servers.
We never sell your name, phone number, email, or transaction details to any advertiser or third party. That is our commitment.
We only collect information that is strictly necessary to provide our services — nothing more, nothing less.
All marketing communications are sent only with your consent. You can opt out at any time, completely free of charge.
Our systems are regularly audited by independent third-party security experts. Any vulnerabilities are identified and resolved promptly.
Our Commitment: 9 Anima respects your privacy. Read this Privacy Policy to understand how we use and safeguard your information.
This Privacy Policy 9 Anima applies to (https://9anima.app) and all its associated services. By visiting our website, creating an account, or using the mobile app, you are considered to have accepted this Privacy Policy.
9 Anima We are committed to ensuring the highest standard of privacy protection for users in Bangladesh. We believe your personal data belongs to you alone, and protecting it is our responsibility.
This Privacy Policy 9 Animaapplies to all registered and unregistered users — including those who browse our website, play games, make deposits, or contact support.
Any third-party links on our platform lead to sites with their own privacy policies. 9 Anima We are not responsible for the data protection practices of those sites.
9 Anima We collect only the data we need. See the table below for details:
| Data type | Example | Collection Date |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | Registration / KYC Verification |
| Communication-related | Mobile number, email | Account Creation |
| Financial Information | Mobile banking number, transaction history | Deposit / Withdrawal |
| Device Information | IP address, browser, operating system | Site Visit |
| Gaming Data | Bet history, win/loss records | While playing games |
| Communication Logs | Support chat, complaint messages | Support Usage |
When you 9 AnimaWhen you use the website or app, certain information is collected automatically — such as your IP address, browsing patterns, session duration, and device type. This information is used to improve service quality.
9 Anima We use your data for the following purposes:
We never use your data beyond its original purpose. Your consent will always be obtained before your data is used for any new purpose.
9 Anima Your personal data is never sold to third parties. However, limited information may be shared in specific circumstances:
Only the necessary data is shared with payment processors (bKash, Nagad, Rocket), game providers, and technology partners. These partners are required to comply with our privacy standards.
Information may be shared to comply with legal obligations, including court orders, government directives, or regulatory authority investigations.
In the event of a business merger or acquisition, your data may be transferred to the new entity. You will be notified in advance, and the same privacy standards will be maintained.
What we never do: Selling your data to advertisers, transferring it to data brokers, or sharing it with unauthorized third parties.
9 Anima Cookies and similar technologies are used to enhance your experience. Cookies are small text files stored in your browser.
You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.
9 Anima How long we retain your data depends on the type of data and applicable legal requirements:
| Data type | Retention period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | 7 Years (Legal Obligation) |
| KYC documents | 5 years after account closure |
| Support contact | 2 years |
| Cookie Data | 1 year after session ends |
Once the retention period expires, your data is securely deleted or anonymised.
9 AnimaAs a user, you have the following rights over your personal data:
To exercise these rights support@9anima.app. We will respond within 30 business days.
9 AnimaServices are available to users aged 18 and above only. We do not knowingly collect data from anyone under the age of 18.
If we become aware of any account belonging to a minor, it will be closed immediately and all associated data will be permanently deleted.
If a parent or guardian believes their child is using our platform, please contact us immediately support@9anima.appto get in touch.
9 Anima Industry-standard security technologies are used to protect your data, including:
Please note, however, that no system on the internet can guarantee 100% security. Keep your account password private and report any suspicious activity to us immediately.
9 Anima reserves the right to update this Privacy Policy as needed. For significant changes:
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.
For any privacy-related questions, requests, or concerns, please get in touch with us:
This Privacy Policy was last January 2026updated on.
As a 9 Anima user, you can exercise these rights at any time
You may request to see what data we hold about you at any time.
You may request that any incorrect or outdated information be updated or corrected.
Under certain conditions, you may request the permanent deletion of your data.
You can download a copy of your data to keep for your own records.
In certain circumstances, you may request that we limit how your data is processed.
You can opt out of marketing messages at any time, free of charge.